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Terms and Conditions of Purchase

1. GENERAL

 

1.1. The owner of the online store sense3 (hereinafter the Online Store) is Aroma Marketing OÜ (registry code 14114061), located at Tööstuse tn 48–104, 10416 Tallinn, Estonia.

 

1.2. These terms and conditions regulate the legal relationship between Aroma Marketing OÜ (the Seller) and the person who has made a purchase (the Buyer) in the Online Store.

 

1.3. In addition to these terms, the legal relations arising from the sale of products via the online store are governed by the laws of the Republic of Estonia.

 

1.4. The Seller has the right to amend the terms of use of the online store and the prices of products and services. Changes will be announced in the online store environment. Transactions are subject to the terms and prices valid at the time the transaction is made.

 

1.5. The product selection, prices, and discounts may differ from those available in the Seller’s physical retail stores.

 

 

2. PRICES

 

2.1. Product information is displayed in the Online Store next to the product and includes the value-added tax (VAT) applicable in the Republic of Estonia at the rate of 24%.

 

2.2. Product prices are displayed next to the products in the Online Store. Delivery costs will be added to the price unless otherwise stated at the time of payment. Delivery costs depend on the Buyer’s location and the chosen delivery method and are displayed during checkout.

 

2.3. If the price of a product or information about its availability has been displayed incorrectly due to an obvious error (for example, a technical malfunction or human error), the online store has the right to cancel the order. In such case, the customer will be informed as soon as possible and all paid amounts will be refunded without undue delay. With the customer’s consent, the online store may offer the customer the opportunity to place the order at the correct price.

 

 

3. PLACING AN ORDER

 

3.1. To order goods, the desired products must be added to the shopping cart. To complete the order, the required data fields must be filled in and a suitable delivery method selected.

 

3.2. Products and quantities can be modified, and products removed from the shopping cart, until payment is made.

 

3.3. When completing the order, the final price is displayed, which can be paid via a bank link or other payment solutions.

 

3.4. The contract enters into force once the payable amount has been received in the Online Store’s bank account.

 

3.5. The Seller sends an order confirmation notice to the Buyer’s email address. If the email is not found, please check the spam folder.

 

3.6. The Seller has the right to withdraw from the contract if the ordered goods cannot be delivered due to the product being out of stock or for other reasons. The Seller will notify the Buyer as soon as possible and refund all payments received for the order (including delivery costs) without delay, but no later than within 14 days from sending the notification.

 

 

4. PAYMENT

 

4.1. Purchases made in the Online Store must be paid in full (100%) in advance.

 

4.2. Orders can be paid via Montonio or on the basis of an invoice.

 

4.3. Payment is made outside the online store in a secure environment. The Seller does not have access to the Buyer’s bank or credit card details.

 

 

5. DELIVERY

 

5.1. The Online Store delivers products within the European Union.

 

5.2. Products are delivered according to the delivery method selected by the Buyer in the Online Store.

 

5.3. Delivery costs are borne by the Buyer, and the relevant price information is displayed next to the delivery method.

 

5.4. The Seller processes and dispatches orders on business days. The total delivery time (All destinations) is generally no more than 6 (six) business days from the date the payment is received.

For made-to-order products (custom orders/pre-orders), the total fulfilment and delivery time may differ. In such cases, the estimated timeframe is stated on the product page and/or at checkout and is deemed accepted by the Customer upon placing the order.

 

 

6. RIGHT OF WITHDRAWAL, RETURNS AND EXCHANGES

 

6.1. The Customer has the right to withdraw from a distance contract within 14 calendar days from receiving the goods by sending the Seller an unequivocal statement of withdrawal (e.g., by email). The Customer may use a model withdrawal form (including one published by the Estonian E-commerce Association), but using a specific template is not mandatory.

 

6.2. The withdrawal statement must be sent to info@sense3.eu or by post to Tööstuse tn 48–104, 10416 Tallinn no later than 14 calendar days from receiving the goods. The Seller will confirm receipt of the statement.

 

6.3. To identify the order and speed up processing, the Customer is recommended to include:

 

  • full name;

  • phone number;

  • email address;

  • address;

  • bank details (if needed for the refund);

  • order date;

  • date of receipt;

  • name of the returned item;

  • serial number (if applicable);

  • invoice number / order number.

    Providing a reason for return is not required.

 

 

6.4. The returned goods should, where possible, include all accessories and documentation received with the purchase. The Customer is recommended to return the goods in the original packaging and complete set (including, where applicable, labels and protective elements). Missing or damaged packaging does not, by itself, remove the Customer’s right of withdrawal; however, the Seller may reduce the refund if it results in a decrease in the value of the goods.

 

6.5. To exercise the 14-day right of withdrawal, the Customer may handle the goods only to the extent necessary to establish their nature, characteristics and functioning, as in a physical store. If the goods have been used beyond what is necessary for inspection and their value has decreased (e.g., signs of use or wear), the Seller may reduce the refund in proportion to the diminished value.

 

6.6. The right of withdrawal does not apply to goods made to the Customer’s specifications or clearly personalized (custom orders), where such goods are non-returnable by their nature.

 

6.7. The Customer may exchange the ordered goods within 14 calendar days from receipt if the size is not suitable. Clauses 6.1–6.6 apply to exchanges.

 

6.8. If an exchange is not possible (e.g., the required size is unavailable), the Seller will contact the Customer to agree on a solution (including a refund or an alternative exchange).

 

6.9. From the date of sending the withdrawal statement, the Customer must send the goods back within 14 calendar days.

 

6.10. The Customer bears the risk of loss or damage during return shipment until the goods are actually received by the Seller, unless otherwise required by law.

 

6.11. Returns and/or exchanges are free of charge, except for return shipping costs, which are borne by the Customer unless stated otherwise in the sales terms. If the return is due to a defect/non-conformity (a justified complaint), the Seller bears the shipping costs.

 

6.12. The Seller will refund all payments received for the returned goods, including delivery costs, without undue delay and no later than 14 days from receiving the withdrawal statement. If the Customer chose a delivery method other than the least expensive standard delivery option, the Seller is not required to refund the additional cost.

 

6.13. The Seller may withhold the refund until the goods are received back or until the Customer provides evidence of having sent the goods back.

 

6.14. Refunds will be made using the same payment method used by the Customer, unless otherwise agreed.

 

 

7. RIGHT TO SUBMIT CLAIMS

 

7.1. The Seller is liable for any lack of conformity with the contract or defects that existed at the time the goods were delivered to the Customer and that become apparent within two (2) years from delivery. If the defect becomes apparent within one (1) year from delivery, it is presumed that the defect existed at the time of delivery unless the Seller proves otherwise.

 

7.2. If a lack of conformity or defect is discovered, the Customer must notify the Seller within a reasonable time, preferably immediately, but no later than two (2) months from discovering the issue, by sending a notice to info@sense3.eu or by post to Tööstuse tn 48–104, 10416 Tallinn.

 

7.3. In the event of a defect or lack of conformity, the Customer has the right to request that the goods be brought into conformity with the contract, in particular by repair or replacement (where applicable), at the Seller’s expense.

 

7.4. The Customer has the right to request a price reduction or to terminate the contract and receive a refund if:

 

  • the Seller cannot repair or replace the goods;

  • the repair or replacement is unsuccessful;

  • the Seller has not remedied the defect within a reasonable time; or

  • other measures to bring the goods into conformity are impossible or disproportionate.

 

 

7.5. If the goods are returned due to a justified claim (lack of conformity), the Seller will refund the paid amount and applicable delivery costs without undue delay after the claim has been settled and, where necessary, after the goods have been received back or the Customer has provided evidence of having sent the goods back. The Seller may withhold the refund until the goods are received or until evidence of return shipment is provided.

 

7.6. The Seller bears the costs related to handling a justified claim, including transport, repair, or replacement. The Seller may refuse the claim if it proves that:

 

  • the value of the goods decreased or the goods were damaged due to the Customer’s actions;

  • defects arose from improper use, including failure to follow care or usage instructions;

  • the value decreased due to normal wear and tear;

  • the Customer cannot provide reasonable proof of purchase from the Seller (receipt/invoice/bank statement/other evidence).

 

 

7.7. In case of disputes, the Customer may submit a written complaint to the Seller stating their name, contact details, the date of submission, a description of the defect, and the desired remedy. The Seller will respond in writing within 15 calendar days from receiving the complaint.

 

7.8. If the parties do not reach an agreement, the Customer may contact the Consumer Disputes Committee at the Estonian Consumer Protection and Technical Regulatory Authority (TTJA) or use the EU Online Dispute Resolution (ODR) platform.

 

7.9. If either party disagrees with the committee’s decision, the parties may bring the matter before the courts of the Republic of Estonia in accordance with applicable law.

 

8. PROCESSING OF PERSONAL DATA

 

8.1. The data controller is Aroma Marketing OÜ (registry code 14114061), located at Tööstuse tn 48–104, 10416 Tallinn.

 

8.2. Personal data is processed in accordance with Estonian and European Union legislation.

 

8.3. The data controller collects the following personal data: name, phone number, address, email address, and bank details. The data is used solely for processing orders and delivering goods to the Buyer. Personal data is shared with logistics service providers for delivery purposes.

 

8.4. Personal data is protected and treated as confidential information. Data exchange between the client and banks is encrypted. The data controller does not have access to the client’s confidential banking or payment card details and does not disclose data to third parties.

 

8.5. The data controller may send newsletters, satisfaction surveys, and offers to the Buyer’s email address only if the Buyer has given prior consent.

 

8.6. The Buyer has the right to submit a complaint to the Data Protection Inspectorate or to a court if they believe their rights have been violated in the processing of personal data.